Recently, I received two very different phone calls from customers whom I had just installed security systems for. One of them was a business owner frustrated that his shift supervisor accidentally set off the newly installed alarm. The other was an office manager who was pleased that the new employee armed and disarmed the alarm without a hitch.
So, here are the 2 stories and what you can learn from them.
An Arming And Disarming Fail
The shift supervisor had just finished cleaning the counters at the fast food store and was about to walk out the door when he remembered that a new alarm system was installed. He made sure the last crew member left the building before he keyed in his 5-digit code. That’s when he heard beeping from the keypad and panicked.
How did he set off the alarm? He was just trying to arm it. While he stood there confused for a minute, the store phone rings and he dashes to the office to pick it up. The central security station wanted to know if there was an intruder in the vicinity. The shift supervisor affirmed that it was just a false alarm.
Had the store manager clearly communicated the steps in arming and disarming the store security system, the shift supervisor would have known what the beeping meant and averted this situation. The phone operator explained the proper procedures of arming and disarming and alarm system so that the store would not be penalized next time there’s a false alarm.
An Arming And Disarming Success
On her first day, the office manager made sure the new employee had the keys to the front and back doors. The manager also walked her through how the alarm system works. He told the employee that all she had to do to arm the system was key in her code. Then, the beeping will start, signaling that there’s 30 seconds up to a minute to lock the door behind and leave the building. The beeping will stop by itself, and doesn’t mean that she set off the alarm. In order to reenter, all she would have to do is enter her code again to disarm the system.
Then, the manager let the employee key in her code to arm the system in front of her, hearing the beeping together and realizing that there’s nothing to be alarmed about. Then, the employee entered the code again to disarm it. Simple as that.
When I’ve installed security systems in offices, businesses, and homes, I take care to explain this process, leaving instructions and brochures. But, sometimes, people forget to pass on that knowledge to others in their household or workplace.
As you can see, it’s better to patiently explain how to safely arm and disarm an alarm system to co-workers, roommates, and family members to avoid embarrassment and panic.
For more security tips, follow Guardhouse on Facebook.
Note: Alarm systems may vary in the arming and disarming procedure based on manufacturer, service company, and location. Consult your security provider for more information on your specific system.